A Note From Anna on COVID-19
9 July 2020
To our Anna's Family,
Firstly, and fore-mostly, on behalf of my wonderful team, I want to say a huge thank you for the support and love we've received over the last four month. We are been so well supported by customers old and new that it's been overwhelming for us. We've kept very busy with takeaways and deliveries that we've managed to push our business forward. On a business level, I was worried our 2019/20 target was an unachievable goal when lockdown began but we managed to continually surpass our expectations and in fact finished our second year of trading beyond the original target by some 15%.
Now that lockdown restriction are easing, we’ve been thinking a lot about you all lately – our customers, our employees and our greater communities. Whilst we are striving to run our operations largely as normal, your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help to continue to reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation:
While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our website and social channels can be a source of support, inspiration and solutions for you – because sometimes we all need a break from the news.
Thank you for being a part of the Anna's family,
Anna Federici-Preece | Partner
Taking Care of Our Team
While none of our staff can work from home (we are a customer facing, customer serving business), our delivery team (mainly Anna and Robert) is still up and running as our team continues to meet customers’ needs during these challenging times. We are proud to have a world-class team that is working quickly and safely to provide our customers with the food, drink and grocery items they need. Our no-contact experience has allowed us to deliver our products safely to our customers door using contact-free best practice - this includes payment over the phone, via PayPal or by card on your doorstep.
Protecting the health of our team as well as our customers, partners, and community is our top priority. We are taking the following measures to enhance safety and support for our teams:
In order to provide a no-contact delivery experience, we are offering curbside and doorstep deliveries only. Here are some additional steps we can take together: